Just thought I'd share this:
A product one of my team has spent
3 months documenting has now been radically changed - nothing new there. But, the only reason we know this is because the
customer (no, not the developers in our company, that'd be way too sensible) told us directly about the changes. Grrr.
I then confront the people responsible, only to be told that "it's only minor changes to the interface, no major functionality changes, the user guide needn't change much". Grrr Grrr.
I then spend, oooh, 30 minutes on the phone trying to explain that, to the user, interface changes are actually quite important functionality, and that it probably helps in a user guide if the screenshot matches the, you know, screen they're looking at...? Grrrrr X many
Whew, I feel better now.
