Right - the story is:
Computer gets as far as windows start page then jump to a page with a big long spiel along the lines of:
There's been a recent hard/software change
Restart or windows will be automatically shut down
Choose last known good configuration
If a previous start-up was interrupted by power failure or unknown problem use windows start normally
Table with:
Safe mode
safe mode with networking
safe mode with command prompts
Last known good config.
Start normally
She has tried all of these options but nothing is working - the computer just keeps trying to start windows the going to this page then trying to start again
Does that help anyone?
