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Originally Posted by Ste  I watched about half an hour of Chef Ramsay's Nightmares programme and found it compulsive viewing.
Ramsay went into an Indian Restaurant in New York and supposedly turned it around. THe show featured him getting on the back of Martin the restaurant manager, blaming him for the poor quality of the food, cockroaches in the kitchen, rotting food (served) etc. Martin walked.
What concerned me was that he didn't show Martin's employment terms. Was he actually responsible for the kitchen? (If so, it seemed a shambles...even dangerous). |
I watched this too and the kitchen was in more than a shambles! I thought these places were supposed to be monitored by health and safety inspectors? Suffice to say, the place required deep steam cleaning to bring it up to standard...
If I remember correctly, Martin was the operations manager. From a quick Google search, this would mean he was responsible for
producing the right amount of a good or service, at the right time, of the right quality and at the right cost to meet customer requirements. None of which he did...
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Operations managers' responsibilities include:- Human resource management – the people employed by an organisation either work directly to create a good or service or provide support to those who do. People and the way they are managed are a key resource of all organisations.
- Asset management – an organisation's buildings, facilities, equipment and stock are directly involved in or support the operations function.
- Cost management – most of the costs of producing goods or services are directly related to the costs of acquiring resources, transforming them or delivering them to customers.
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The page I found (from the Open University site) goes on to mention decisions required by operations managers in relation to:
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- the processes by which goods and services are produced
- the quality of goods or services
- the quantity of goods or services (the capacity of operations)
- the stock of materials (inventory) needed to produce goods or services
- the management of human resources.
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On this basis it would seem that:
1) Martin was responsible for overseeing the process of getting the food from storeroom to customer. To me this would suggest ensuring that kitchens etc were kept clean and organised. His only input was when he stepped in as extra chef to ensure those ordering Western cuisine got their dinner!
2) He was responsible for the quality of the food - which was being served regardless of rot/mould, how long ago it had been cooked, whether it was vegetarian or not (for those who missed it, Gordon Ramsay ordered a veggie course and found meat in it), etc.
3/4) He was responsible for ensuring the kitchens were stocked properly, only they didn't have all the food they required (trust Gordon to order something they didn't have in...) and what they did have wasn't fit for human consumption.
5) Martin was responsible for managing the staff, but not only did they have a chef who could only cook half the menu and a waitress who didn't seem to know what she was doing (the Indian one, was she even on the same planet?), he appeared to have no management skills whatsoever and the whole restaurant fell apart under his "guidance".
Martin would also have been responsible for the building, facilities and equipment (which were filthy and ridden with rats, flies and cockroaches), and admitted he was responsible for keeping things in good running/working order - cue shot of dodgy table leg stabilised with what looked like a paper napkin...
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Originally Posted by Rocky But wasn't that bloke f***ing sh1t at his job?! |
Even to a muggle like me, that man was not doing his job, let alone doing it well and IMO he only butted into the conversation to resign after he overheard Gordon suggest that he be fired.
Quotes from http://openlearn.open.ac.uk/mod/resource/view.php?id=161695.