Quote:
Originally Posted by ChrisU  Call them and tell them your leaving. Most organisations in the service industries particularly Telecoms, Gas etc will put you on to there leaving dept. This is really their "persuade you to stay dept". |
I remember cancelling a subscription to something once and they did this. I'd already made up my mind I wanted to cancel and I really didn't want to be treated like an idiot who didn't know what I wanted by someone trying to change my mind. But I was also aware that the person was just doing their job so I said as they started 'I know its your job to try to persuade me not to cancel, but I have made up my mind, not going to change it' - he just laughed and said 'is it that obvious?' and didn't push it.
All done with humour and I still cancelled, but at least ended the conversation feeling like I'd been treated like a person. If he'd pushed it to try to get me not to cancel, I'd still have cancelled and ended up annoyed as well!