Quote:
Originally Posted by stewart38  Ok this is a general rant, Im sure other have got some stories
Im a credit card 'customer' , you remember that word 'customer' ie pay your wages etc
So I go through 47 'options' before I can talk to a real voice re 'Change of address'
Of course real voice tells me I need my 'credit card' with me before I can do that
On this 'journey'
Had to key in 16 digit nos age , pass word etc
I've had my balance read to me (automated and not requested)
Asked if card stolen etc etc etc
What happen to
Pick up phone dial number and someone answers (human voice) Like First Direct 
All this automation you seem to have to wait for longer and longer
The BBC licence was the worst ever it said to me
'sorry we are expereince high call voliumes now please ring later bye and hung up on me' ! 
Anyone got any stories to tell ?
Southern Electric now there is a story, wait in all day and then they say there not coming at 4pm The window they give is 8am to 5pm for a Boiler service which you pay for in advance |
A couple (or more) of tips:
1. To avoid 0870 charges - there is a web site
SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers which can reduce costs
2. When you get through - on some of the call centres, you can just press 0 (zero) and that bypasses having to enter credit card number etc and goes straight through to the agent. (Might be different variants of this technique)
3. Get vendors who have good online sites - and do it all online to minimise the pain of cal centre experiences. Email instead of calling.
4. Single thread everything through First Direct if you can.
5. BBC Licence - do it via direct debit - don;t even have to think about it.
6. You boiler service experience could be a compensation claim if they make an appointment and then donpt turn up. Check your service level agreement. If not - then switch suppliers to a more reliable outfit. (Uswitch etc).