iTunes Help

**Icey** · 8th-December-2005, 08:18 PM

Good evening,

Can anyone tell me what I'm doing wrong with iTunes - I've downloaded all the software whatnots and it full access through my firewall thingie but I keep getting "Error 403" when I try to download the tracks that I have paid for

Any ideas?

Thanks

**ducasi** · 9th-December-2005, 07:04 AM

Does this page have anything that helps?

**Icey** · 13th-December-2005, 07:37 PM

Still not got anywhere

According to the website I've got a "RTSP Error"

"403 - forbidden"

I've paid for my bloomin' music I want to play it

Also I don't know what this ituneshelper thing is. I can't find to download

Anyone got any other ideas?

**ducasi** · 13th-December-2005, 07:45 PM

The "iTunes Helper" is a mini application that is part of iTunes and does stuff for iTunes.

Have you got a firewall maybe blocking it or iTunes from accessing the 'net?

**Icey** · 13th-December-2005, 07:50 PM

I've got McAfee Firewall Plus but as per your other post I have it as full access

The problem is that I'm not computer literate beyond the basics

so I don't understand all this RTSP and 403 stuff

**ducasi** · 13th-December-2005, 08:04 PM

RTSP = real-time streaming protocol, I think. It's used to get music and videos across the internet. It is based in part on the HTTP protocol.

403 = "Forbidden" in the HTTP protocol, which, I guess, means something is blocking your attempt to access something using RTSP.

If it is not your firewall, are there any other firewalls or proxies anywhere? Are you able to, for example, watch movie trailers from here (that I think are delivered using RTSP)?

**Icey** · 13th-December-2005, 09:58 PM

I could see them OK so now I'm really confused. It must be something in my firewall then

**ducasi** · 13th-December-2005, 10:38 PM

Quote:

Originally Posted by Icey

I could see them OK so now I'm really confused. It must be something in my firewall then

I'm at a bit of a loss too. I couldn't say for definite it's your firewall, but as it's going to be what makes your computer different from the millions of others out there...

I'm not a Windows expert, so maybe there's someone else around here who has a better clue...

I guess the 30 second previews on iTunes work OK too?

killingtime · 14th-December-2005, 03:00 PM

Did the tracks download and now won't play? That is to say that you have the files but you can't authenticate the machine?

If the tracks didn't finish downloading will you have been charged for them?

**Icey** · 14th-December-2005, 06:37 PM

Quote:

Originally Posted by killingtime

Did the tracks download and now won't play? That is to say that you have the files but you can't authenticate the machine?

If the tracks didn't finish downloading will you have been charged for them?

iTunes have charged me for them but I can't download them. Eberytime I try I get a "403 Error"

killingtime · 16th-December-2005, 03:47 PM

Quote:

Originally Posted by Icey

iTunes have charged me for them but I can't download them. Eberytime I try I get a "403 Error"

So the machine has the tracks queued to download but doesn't actually download them (instead a little error message appears saying 403: blah).

I'm just trying to get a more complete picture. What sort of firewall setup do you have (what firewall/router and such do you use)?

**Icey** · 16th-December-2005, 07:44 PM

I have sorted it !

th McAfee Privacy was a little over zealous, I just have to work out how to configure it now to allow in future.

KT and Ducasi, I owe you both a drink when I'm up there in Jan

**ducasi** · 16th-December-2005, 08:32 PM

No problem... You paying us a visit next month? cool!

Jazz_Shoes (Ash) · 17th-December-2005, 03:18 PM

My itunes on my phone is being a major pain in the ass. It's no working properly, I downloaded 35 songs last week, but now it's no letting me download anymore, and it says on my phone that I have NO MUSIC now

uragghhhh!!!!!!

**Icey** · 17th-December-2005, 06:32 PM

Quote:

Originally Posted by ducasi

You paying us a visit next month? cool!

Certainly am! A very, very nice man offered me his sofa so I accepted

I'll be up there weekend of 14th Jan and I'm booking you for a dance now

**ducasi** · 17th-December-2005, 06:50 PM

Quote:

Originally Posted by Icey

Certainly am! A very, very nice man offered me his sofa so I accepted

I'll be up there weekend of 14th Jan and I'm booking you for a dance now

I'll consider myself booked.

As that's the weekend of the Glasgow party, do you think that killingtime will make it over for the first time? (For a regular event.)

BTW, what advert was it that featured "a very, very nice man"? Was it the AA?

**Icey** · 17th-December-2005, 11:50 PM

Quote:

Originally Posted by ducasi

I'll consider myself booked.

Quote:

As that's the weekend of the Glasgow party, do you think that killingtime will make it over for the first time? (For a regular event.)

Will have to book him too

Quote:

BTW, what advert was it that featured "a very, very nice man"? Was it the AA?

Might have been, although I can usually fix my own car when it comes to changing oil and changing tyres etc so I don't have to call them out to often.

killingtime · 18th-December-2005, 01:10 PM

Quote:

Originally Posted by ducasi

As that's the weekend of the Glasgow party, do you think that killingtime will make it over for the first time? (For a regular event.)

Probably not

. It's Red Hot and Blue the night before which I'll be going to (I expect). It's also my girlfriend's birthday on the Sunday and the first weekend I'll see her now

. Hope I get a chance to see you Icey

.

**ducasi** · 18th-December-2005, 01:59 PM

That's a shame, but it sounds like you'll be having a good weekend anyway.

8th-December-2005, 08:18 PM	#1 (permalink)
Icey Senior Member Join Date: Jul 2005 Location: Back from exam limbo Posts: 1,306 Rep Power: 2 Reputation Total: 645	iTunes Help Good evening, Can anyone tell me what I'm doing wrong with iTunes - I've downloaded all the software whatnots and it full access through my firewall thingie but I keep getting "Error 403" when I try to download the tracks that I have paid for Any ideas? Thanks __________________ I'm afraid so ... I'm an accountant.

9th-December-2005, 07:04 AM	#2 (permalink)
ducasi Lovely Moderator Join Date: Feb 2005 Location: Glasgow Posts: 9,500 Rep Power: 6 Reputation Total: 3224	Re: iTunes Help Does this page have anything that helps? __________________ Let your mind go and your body will follow. – Steve Martin, LA Story

13th-December-2005, 07:37 PM	#3 (permalink)
Icey Senior Member Join Date: Jul 2005 Location: Back from exam limbo Posts: 1,306 Rep Power: 2 Reputation Total: 645	Re: iTunes Help Still not got anywhere According to the website I've got a "RTSP Error" "403 - forbidden" I've paid for my bloomin' music I want to play it Also I don't know what this ituneshelper thing is. I can't find to download Anyone got any other ideas? __________________ I'm afraid so ... I'm an accountant.

13th-December-2005, 07:45 PM	#4 (permalink)
ducasi Lovely Moderator Join Date: Feb 2005 Location: Glasgow Posts: 9,500 Rep Power: 6 Reputation Total: 3224	Re: iTunes Help The "iTunes Helper" is a mini application that is part of iTunes and does stuff for iTunes. Have you got a firewall maybe blocking it or iTunes from accessing the 'net? __________________ Let your mind go and your body will follow. – Steve Martin, LA Story

13th-December-2005, 07:50 PM	#5 (permalink)
Icey Senior Member Join Date: Jul 2005 Location: Back from exam limbo Posts: 1,306 Rep Power: 2 Reputation Total: 645	Re: iTunes Help I've got McAfee Firewall Plus but as per your other post I have it as full access The problem is that I'm not computer literate beyond the basics so I don't understand all this RTSP and 403 stuff __________________ I'm afraid so ... I'm an accountant.

13th-December-2005, 08:04 PM	#6 (permalink)
ducasi Lovely Moderator Join Date: Feb 2005 Location: Glasgow Posts: 9,500 Rep Power: 6 Reputation Total: 3224	Re: iTunes Help RTSP = real-time streaming protocol, I think. It's used to get music and videos across the internet. It is based in part on the HTTP protocol. 403 = "Forbidden" in the HTTP protocol, which, I guess, means something is blocking your attempt to access something using RTSP. If it is not your firewall, are there any other firewalls or proxies anywhere? Are you able to, for example, watch movie trailers from here (that I think are delivered using RTSP)? __________________ Let your mind go and your body will follow. – Steve Martin, LA Story

13th-December-2005, 09:58 PM	#7 (permalink)
Icey Senior Member Join Date: Jul 2005 Location: Back from exam limbo Posts: 1,306 Rep Power: 2 Reputation Total: 645	Re: iTunes Help I could see them OK so now I'm really confused. It must be something in my firewall then __________________ I'm afraid so ... I'm an accountant.

14th-December-2005, 03:00 PM	#9 (permalink)
killingtime Registered User Join Date: Jul 2005 Location: Edmonton, AB Posts: 2,342 Rep Power: 2 Reputation Total: 1053	Re: iTunes Help Did the tracks download and now won't play? That is to say that you have the files but you can't authenticate the machine? If the tracks didn't finish downloading will you have been charged for them?

16th-December-2005, 07:44 PM	#12 (permalink)
Icey Senior Member Join Date: Jul 2005 Location: Back from exam limbo Posts: 1,306 Rep Power: 2 Reputation Total: 645	Re: iTunes Help I have sorted it ! th McAfee Privacy was a little over zealous, I just have to work out how to configure it now to allow in future. KT and Ducasi, I owe you both a drink when I'm up there in Jan __________________ I'm afraid so ... I'm an accountant.

16th-December-2005, 08:32 PM	#13 (permalink)
ducasi Lovely Moderator Join Date: Feb 2005 Location: Glasgow Posts: 9,500 Rep Power: 6 Reputation Total: 3224	Re: iTunes Help No problem... You paying us a visit next month? cool! __________________ Let your mind go and your body will follow. – Steve Martin, LA Story

17th-December-2005, 03:18 PM	#14 (permalink)
Jazz_Shoes (Ash) Little Miss Jazz Shoes Join Date: Apr 2005 Location: Glasvegas Posts: 926 Rep Power: 2 Reputation Total: 324	Re: iTunes Help My itunes on my phone is being a major pain in the ass. It's no working properly, I downloaded 35 songs last week, but now it's no letting me download anymore, and it says on my phone that I have NO MUSIC now uragghhhh!!!!!!

18th-December-2005, 01:59 PM	#19 (permalink)
ducasi Lovely Moderator Join Date: Feb 2005 Location: Glasgow Posts: 9,500 Rep Power: 6 Reputation Total: 3224	Re: iTunes Help That's a shame, but it sounds like you'll be having a good weekend anyway. __________________ Let your mind go and your body will follow. – Steve Martin, LA Story

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